Testimonials

Paul Machado provides exemplary service. He is the main reason why I service my two Toyotas at your dealership even though a competitor is closer to my residence.

Simon Lee was extremely helpful and kept me informed along the way and the progress. The customer service he provided was exceptional. He was friendly and courteous.

As always tremendous service from Bill L. and the techs. Great value! Now for a long story, which I will try to make short. My 2004 Sienna is getting on, with over 207,000 km. Thanks to Bill and your techs, she still runs like new, but it is also the longest I ever owned a car. I was disappointed when the 2010 Sienna is basically the same as my 2004 model. I started to look around for a new car, and thought the Ford Flex would fit my needs as I still need lots of room. BUT, I know of the terrible service my daughter and friends have received from Ford, so I decided to wait it out. I was very pleased to learn that the all-new Sienna for 2011 is being introduced this month at the LA Auto Show. Thanks to Bill L and great value service, I will be buying a new 2011 Sienna.

Mr. Mario D'Souza was extremely professional and helpful. I used to go to Woodbine Toyota due to its proximity to my residence. But their quality of service is inferior compared to yours. You can rest assured that I will recommend my relatives and friends to buy their next car from your Erin Park Toyota.

Service was excellent and Mario D'Souza was professional in his advise and recommendation. Grace with her smile made sure I was taken care of on my arrival. The mechanic who worked on my car has done a good job. Overall I am happy. Always happy.

Special mention to service advisor "Ryan", who was very helpful in providing a complimentary rental car while my vehicle was being serviced under warranty. As well, the shuttle drivers were prompt, courteous, and professional. My vehicle was returned to me on time, with the issue resolved completely. Congratulations to everyone at Erin Park Toyota on a job well done!

On Friday, September 25, our car "bottomed out" on country lane. I was concerned about possible damage, as a result, and wanted to have an inspection. Even without an appointment, I was looked after immediately on arrival by Paul. He noticed that the car was soon due for maintenance, and I requested an appointment for the Drive Clean Test. He said that he could arrange to do all three things within an hour and a half or two at the most. Two filters needed to be replaced, he showed me how dirty they were and the cost for new ones. The car was ready in one and a half hours as promised. Many thanks to Paul!

Our car failed late Saturday afternoon and fortunately, Ryan Sheehey was working at that time. He waited until our car was towed to your facility, made sure I had a rental car available and started the process moving forward. I got a call midday on Monday with info on why and what had happened along with advice that the work was completed. Once I dropped off the rental car, I was in and out of EPT in minutes and surprised to find my work was covered at no cost. For the last 1.5 years since we got our car, I have visited your service facility a number of times, some for maintenance and some for actual problems. Ruan Sheehey has always been there, treating me in a friendly but professional way or he made sure someone else would help me. When it comes to our car, I don't know what I would do without Ryan's help in your service area and I have passed that info on as a recommendation to others.

I want to acknowledge Ryan for offering highly professional service every time I visit. He is very friendly, professional and diligent. He explains everything to me each time and makes recommendations based on my needs. He also contacts me and follows-up as promised. I have no complaints. If he was not at the dealership on the days I visited, I don't know what I would do!

I went in with an under-inflated tire which, as it turned out, needed to be replaced. The actual tire I needed was not in stock but Ryan managed to somehow find an appropriate tire for me. Since I had to be up North to volunteer at a charity event the following day, I was very appreciative of his assistance in my hour of need. Thanks Ryan!!!

Everyone is always pleasant and professional at your dealership. I must say you keep your premises very clean. From a customer point of view, it leads one to believe that if you can keep your dealership in this condition, then you will also pay attention to my car and to me. There is much to be said about these subtleties!

I had an issue with a shimmying problem while I was driving along. It was intermittent and I suspected the problem would not replicate itself at the dealership and I was right. However, Paul assured me that I should bring it in if the problem happened again. I am very satisfied with my treatment overall at Erin Park. I recommend your service department to friends and colleagues all the time. Keep up the good work!

This has been the best, I mean VERY best, car dealer experience I have ever had. Everyone I met was cheerful, professional, and helpful. I would certainly recommend your dealership to my friends, and I will visit you to purchase my next car.

I continue to find that Mario is very helpful with advice, suggestions and input regarding the maintenance and well-being of my car. He returns my phone calls with information I need to make an informed decision and always suggests options. Grace is helpful, polite and courteous and the lady at the check out desk is helpful, speedy and courteous.

Always a pleasure to bring my car in to Erin Park Toyota. The staff is friendly and capable and the car runs like the good little Corolla that it is.

I would like to compliment Ryan Sheehey for the professional manner in which he handled my specific problem and his keen follow up. He always updated me on what was going on with my vehicle which I felt was important.

I was very pleased with everything. The shuttle driver was excellent. My bill was less than what I was quoted which made me very happy. Thanks for the service.

The service department is the cleanest and most efficient service area I have ever encountered! The staff are friendly, listen to all concerns and offer assistance. It was so nice to see that the staff driving my car to and from the service area were neatly and cleanly dressed - absolutely no chance of "smudges" inside the car. Thank you Bill for your attention and for your sense of humour. Have a beautiful summer!

As always fantastic customer care from the moment Bill greets me by name, and ending with him reviewing the work and final invoice. I would not go anywhere else for service. I'm more than satisfied. Thanks.

This was my first service for my Prius, bought at Erin Park Toyota a year ago. I was very impressed with the professional, efficient manner in which the service was provided.

I would like to bring to your attention that all of your service advisors are very polite, knowledgeable and patient with customers. I have been dealing with Toyota for over 20 years and the service has always been impeccable.